Warranty & Returns Policy

Warranty Policy

Please Note: This warranty applies to the original purchaser only. Warranty is not transferrable.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality or what you have reasonably expected.

All Canopy Kit Products

▪ 12 months against manufacturing and material faults under normal use.
▪ If you wish to make a warranty claim please contact us to obtain a Return Authorisation (RA) Number.
▪ The RA number will need to be clearly written on the outside of the packaging when the goods are returned to us for processing.


Returns Policy

General Returns Policy.

If a product is wrongly described, faulty or damaged, you may choose between a repair, replacement or refund. Under these circumstances Wallaby Track will pay all of the return freight charges. Please note that items will need to be returned in their original condition in terms of both the product and its packaging.

▪ If you wish to make a claim please contact us to obtain a Return Authorisation (RA) Number.
▪ The RA number will need to be clearly written on the outside of the packaging when the goods are returned to us for processing.

‘Change of Mind’ Returns.

As every canopy kit product is made to the customers specifications no change of mind returns will be accepted.

▪ If you wish to make a claim please contact us to obtain a Return Authorisation (RA) Number.
▪ The RA number will need to be clearly written on the outside of the packaging when the goods are returned to us for processing.